
At Marley Solicitors, we know how distressing it can be to live in a home that’s falling apart. Whether it’s damp creeping up the walls, a leaking roof, or a heating system that’s given up, housing disrepair can make life miserable. We’re here to help you hold your landlord in London accountable, get the repairs you need, and secure the compensation you deserve. With our expert team by your side, you can take back control and live in the safe, comfortable home you’re entitled to.
Housing disrepair in the UK: The shocking statistics
Housing disrepair isn’t just an inconvenience, it’s a widespread problem affecting tenants every day. Here are some key UK statistics that show why claims like yours matter:
- Damp and mould issues: The English Housing Survey (2022-23) found that 1 million households (4%) reported dampness problems, with private renters (10%, or 441,000 homes) hit hardest. In social housing, 7% of local authority tenants (109,000) face similar issues.
- Claims on the rise: Research from Inside Housing (2022) revealed that housing disrepair claims against social landlords surged by 132% in just four years, with 17,000 claims costing councils £55.1 million over five years.
- London’s burden: In London alone, 12 boroughs plus Birmingham, Manchester, and Sheffield accounted for £48 million (89%) of claim costs between 2017 and 2021, showing urban areas bear the brunt.
- Ombudsman complaints: The Housing Ombudsman reported a 91% increase in social housing complaints in the first nine months of 2023/24, with compensation pay-outs hitting £3.7 million by Q3, triple the £1.1 million for all of 2022/23.
These numbers highlight a growing crisis, and a growing need for tenants to take action. If your home is one of these statistics, we’re here to help you fight back.
What counts as housing disrepair?
You might be eligible to claim if your landlord has failed to fix issues like:
- Damp or mould affecting your health or belongings
- Leaking roofs or broken windows
- Faulty heating or hot water systems
- Unsafe electrics or gas leaks
- Pest infestations (e.g., rats or mice)
- Structural problems like cracked walls or unsafe stairs
If you’ve reported these to your landlord and they’ve dragged their feet or ignored you, you could have a strong case.
Can you make a housing disrepair claim?
If you’ve encountered problems in a rented property and your landlord hasn’t resolved them despite your notification, you might be eligible for compensation. Your eligibility depends on factors such as:
- The repairs in question fall under your landlord’s responsibility.
- You have informed your landlord about the problems.
- They have enough time to complete the repairs.
- There is clear proof of the disrepair and any resulting damage.
If these conditions apply to your situation, we can assist you in building a strong claim and ensuring necessary repairs are completed. At Marley Solicitors, we prioritise your well-being by aiming to make your home safe and comfortable.
Let us help
In the event that you wish to seek a case against your landlord, please contact us to make an appointment, as we need to provide them with 21 days’ notice. Our expert team handles housing disrepair claims on a no-win, no-fee basis, helping tenants secure necessary repairs and compensation with no financial worry.
Real tenants, real wins
“I’d been battling mould in my flat for months, it was making my asthma worse, and the council did nothing. Marley Solicitors stepped in, got the repairs sorted, and won me £5,000 in compensation. I finally feel heard.” – Iqbal., London Tenant
Don’t let disrepair drag you down – act now
Time is critical in housing disrepair claims, you usually have three years from when the problem started to take action. Don’t let a negligent landlord get away with it. Get in touch today for your free consultation, we’re available 24/7 to help.
At Marley Solicitors, we’re not just about claims, we’re about giving you a home you can feel safe in. Let’s start fixing things together.
Call Us: 0330 999 1888
Email Us: lesley@marleysolicitors.co.uk / yasmin@marleysolicitors.co.uk
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